Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- use the Accurx online service
- by ticking the medication(s) you require on the “tear off slip” and handing it in at reception
- by post
- by asking at the front desk using our “prescription request” form
We do not take repeat prescription requests over the phone or email.
Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form, or if you do not have a repeat request form, please ensure that your name, address and the items you require are clearly indicated on our request form.
Emergency prescription requests
Emergency prescription request are request for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency prescription requests are not requests for medication which have been ordered late. You should allow 72 hours for routine repeat prescription requests.
Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Our clinicians can only provide a private prescription if the drug is not available on the NHS.
Collecting your prescription
In order to process the large number of requests each day please note that 3 working days is required for repeat prescription requests.
The schedule for ordering and collection is:
Order on Monday, collect on Thursday after 3pm
Order on Tuesday, collect on Friday after 3pm
Order on Wednesday, collect on Monday after 3pm
Order on Thursday, collect on Tuesday after 3pm
Order on Friday, collect on Wednesday after 3pm
In the event of a bank holiday this will take Longer.
If you request your prescription more than 7 days before the due date it will be rejected.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- use the Accurx online service
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.