There is an Urgent Treatment Centre on the Ground Floor at the Town Centre Surgery, which can be accessed in different ways:

• If you contact NHS 111, after an initial assessment, you may also be given an arrival time at the Urgent Treatment Centre if clinically required.
• The Urgent Treatment Centre is a walk-in service, which means you do not need an arrival time.

The quickest way to be seen is to call NHS 111 who will be able to direct you to the most appropriate service for your condition.

Patients who walk into the UTC will be triaged and may have to wait for longer as they do not have an arrival time.

Important information : The UTC is open from 08:00 to 20:00. From 18:00 each day the front doors will close and access to the UTC will be via NHS 111 who will give you an arrival time. Any patient arriving after 18:00 will be asked to contact NHS 111.

You can go to an urgent treatment centre if you need urgent medical attention, but it’s not a life-threatening situation.

Conditions that can be treated at an urgent treatment centre include:

• sprains and strains
• suspected broken limbs
• minor head injuries
• cuts and grazes
• bites and stings
• minor scalds and burns
• ear and throat infections
• skin infections and rashes
• eye problems
• coughs and colds
• high temperature in child and adults
• stomach pain
• being sick (vomiting) and diarrhoea
• emergency contraception

If you’re not sure what to do

NHS 111 can help if you need urgent medical help or you’re not sure what to do.

They will ask questions about your symptoms so you get the help you need.

If you need to go to A&E, NHS 111 will book an arrival time. This might mean you spend less time in A&E. This also helps with social distancing.

You can get help from www.111.nhs.uk or call 111. It’s available 24 hours a day, 7 days a week.